Help Center

F.a.q

How do you ensure the perfect fit?

At Carmelo, one of our core principal values is that all of our products fit and look like an original part that came with your car.

All car mats are custom made to order using your vehicle information to ensure a perfect fit using our state of the art technology and manufacturer blueprints that we hold on file for each vehicle.

Carmelo car mats cover over 95% of your entire vehicle floorboard and offer a premium yet luxury look to any car.

We use 3d scanning techniques and special computerised cutting technology for the most accurate of finishes and no chance of human error.

Thats why we even offer a free 30-day money back guarantee on all our orders with no minimum spend required. We even pay for returns too

Order stages explained

Step 1: Your Order has been received
Step 2: We check your order making sure we have all the correct details needed
Step 3: Your order is then cleared for production
Step 4: (The fun part). We start the design and creation of your custom Carmelo product
Step 5: Your order is then passed down to our internal quality control team for further checks and inspection
Step 6: If all checks are passed, packing commences and courier is booked for collection
Step 7: Parcel is handed to courier to be delivered directly to your door & your order is then marked as shipped on our system.

(You will receive an email with the relevant tracking details for you to follow the progress of your order shipment and track your order)

How do I install your car mats into my vehicle?

1. Remove your old car mats from the vehicle and give your car footwell a nice clean. 

2. Start with the driver and passenger mats first and push your seats back so you have plenty of room.

3. Place your mats into its designated areas, they will fit just right in.

4. Lock your mats into place by using the built in clips underneath the mats. They slide in along the sides behind your vehicle trim hidden away.
We also ship velcro strips with your order but are not needed or necessary and is mainly to be used if parts of your car is damaged. 

5. Thats all! Now repeat the same process with the rear mats and your good to go.

Should problems persist or you need help please contact us: [email protected] or use our site live chat for assistance. 

Enjoy your new Carmelo custom car mats.

What is the difference between your carpet and crystal car mats?

Our custom carpet car mats have our crystal car mats underneath. So essentially you are getting a 2 in 1 design. Two different styles of car mats for the price of 1. You can easily unlock and remove the carpet layer to only display the crystal layer car mats below. You can get super creative with this…For example depending on the occasion or the nature of your passengers you can adjust as you please. 

Can I make changes to my order?

If we haven’t already started processing your order then yes you can. Just drop us an email: [email protected] with your order number as the subject line. Unfortunately, our support team aren’t able to amend the delivery address of your order once it’s been placed. We can cancel your order however and you are welcome to place your order again with your updated address.

I dont see my car model, does this mean that you cant Carmelo my vehicle?

If you cant find your specific car model on our product page, let us know! We’re always expanding our vehicle models production chain. If your vehicle isn’t already listed, please contact us at [email protected] to see if we can work our magic on your specific vehicle. We aim to respond within 24 hours, so please check your junk/spam folder in case our mail finds its way there. Alternatively you can contact us via live chat, or on any of our social media platforms found below. Thank you

I cant find my order confirmation email?

Please check the junk / spam of your inbox in case your confirmation email has ended up in there.  Add us to your safe senders list while your at it, so that all our future emails such as your tracking number land correctly in your inbox also. If you still cant find your confirmation email contact us at: [email protected]

I have seen similar looking car mats and sites online are they affiliated with Carmelo?

The short answer is: No, and we’re aware of these pages and fake websites.

*A full updated guide will be coming soon with the major differences, quality issues, dangers and hazards etc that these replicas propose. Plus the steps and actions we are taking to combat these types of problems that can commonly occur online on the internet.

It has come to our attention of sites using our content and pictures, selling replica counterfeits under a different name. Quality, colour, materials, & measurements, is at a very poor and dangerous standard. All products now come engraved with our signature badge underneath. Please report all suspicious activity you see to your local authority and various sites to: Google, Facebook, Instagram etc that you see and help us get them taken down. Unfortunately there is not much else we can do to warn unsuspecting victims.

Below are some examples of replicas our customers have sent in and reported to us:

We also have been alerted to “legit looking” websites using our products to resale at a slightly or much higher price. We have no way to prevent this as they use different addresses when ordering from us and is impossible for us to tell whether or not it’s a real or genuine customer order. Which is another reason why we have started engraving our signature badge underneath our products to slow them down. Thank you

Are your products animal cruelty free?

Yes! we care about animals and the environment just as much as you do without making any compromises to our quality standard.

How much is shipping?

Standard design and shipping is free on all orders.
We also have a rush design and express shipping method available
in which we make your order a priority and push the design
of your items to the front of the que for faster shipping If your in a rush. 

What countries do you ship to?

We ship internationally worldwide to most countries.

What are your shipping times?

COVID-19 Delivery Information

United Kingdom, Ireland, Germany, Netherlands, Italy, Spain, France, Switzerland

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4 - 7 days

3 – 7 days

7 – 14 days

2 - 5 days

3 – 5 days

5 – 10 days

 

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

United States, Canada

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-7 days

3 – 7 days

7 – 14 days

2-5 days

3 – 5 days

5 – 10 days

 

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

Belgium, Austria, Netherlands, Sweden , Finland, Holland, Portugal

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-7 days

3 – 7 days

7 – 14 days

2-5 days

3 – 5 days

5 – 10 days

 

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

Poland, Czech Republic, Slovenia, Croatia, Cyprus, Malta, Greece, Bulgaria, Romania, Slovakia

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-7 days

3 – 7 days

7 – 14 days

2-5 days

3 – 5 days

5 – 10 days

 

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

Other EU Countries

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-7 days

3 – 7 days

7 – 14 days

2-5 days

3 – 5 days

5 – 10 days

 

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

Asia, Africa, Other

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-7 days

3 – 7 days

7 – 14 days

2-5 days

3 – 5 days

5 – 10 days

Each order is made to measure & produced specifically for your vehicle based on the information provided during checkout. As this is a bespoke custom service we need to dedicate time to designing your order. Thank you for your understanding and patience while we bring your custom order to life.

Do I need to pay any custom fees?

Not at all. We handle all shipping fees and any other additional fees that might occur for you. The price you see is the only price you pay.
Transparency is key to any good business 

How do I change or update my shipping address

Unfortunately, our support team aren’t able to amend the delivery address of your order once it’s been placed. We can cancel your order however and you are welcome to place your order again with your updated address.

What if my order is damaged?

If in a rare occasion should your order arrived damaged please contact us at [email protected] 

I ordered two items but only received one?

Sometimes we ship parcels separately. if the second parcel is severely delayed please contact us at: [email protected] so we can investigate for you.

Can you put my name or custom text on your products?

Yes, you can enter your custom text by expanding the extra customization box just after the vehicle selector options.

Can I get a custom logo on my product?

Yes, you can upload any custom logo you like by expanding the extra customization box just after the vehicle selector options.